Yes, if we have staff available, and you would prefer us to deliver and collect a motorhome to a campsite within 100 miles we are happy to do this for you, but there will be a charge for this.  You will need to call 07773 049518 or email info@tiptopmotorhomes.com to discuss and arrange this.

Yes, we will do our utmost to accommodate picking you up if you are not bringing a car, but there will be a charge for this.  You will need to call 07773 049518 or email info@tiptopmotorhomes.com to discuss and arrange this.

Yes, pets are welcome in some of our motorhomes.  You need to check under each motorhome description page, to see if it says ‘pets are welcome’.  As some people are allergic to pets, we do have pet free vehicles too. 

£50 per week is charged for a pet, or £80 per week for a maximum of 2 pets.

In each motorhome we provide 3 clean pet throws for the pets to sit on.  Please note that pets are not allowed on the soft furnishings or bed areas.  If evidence is found to the contrary, then there will be an extra cleaning charge.

When you make your booking we will arrange a motorhome collection time with you, but these times are generally between 2pm and 4pm.  Sometimes later or earlier times can be arranged but please bear in mind that it takes an hour to show you how it works and complete final details.  You don’t want to be setting off on your holiday too late.

No. None of our motorhomes have the capability to tow a car or trailer.

Yes.  You are welcome to leave 1 car at our site.  The compound is locked at night and there is CCTV in operation.  All owners vehicles are left at their own risk and Tip Top Motorhomes cannot take any responsibility for the car or its contents.

Yes. Our motorhomes have bike racks fitted and some also have garages.

Please note the following points regarding the use of bike racks:

• All bike racks are limited to a maximum weight of 60kg.
• It is the hirers responsibility to ensure they do not overload the bike racks.
• Tip Top Motorhomes cannot be held responsible for any damage to bikes or if they get stolen.

We want you to enjoy your holiday, but we would also ask that you respect the motorhome and its contents.  You will be charged for any damage to the vehicle interior, exterior, or its contents, or loss of vehicle contents.

Please let us know by phone if you do have a problem of any kind during your holiday, so that we can order in any new parts as soon as possible, so that it does not impact any hire bookings for the following week.

In the unlikely event of a breakdown of the vehicle, you have full roadside breakdown assistance and recovery. You would call the company Call Assist directly who will come out and assist you. Terms and conditions apply.  You will be given all necessary contact numbers and details of cover when we give you your collection handover.

Please ensure that the motorhome is returned to us by 10.30am. That gives us time to do a handover with you and prepare the vehicle for the next hirer.  We recommend that you pack your belongings before leaving your destination, so that they are bagged up and ready to put in your car when you arrive back with us. The motorhome should be returned clean and tidy, and we ask you to……

• Empty the cassette toilet.
• Drain the wastewater tank.
• Remove all rubbish and food and empty the bin.
• Wash dishes.
• Refill the vehicle fuel tank with diesel before bringing it back.  Each motorhome is handed over with a FULL tank of Diesel. You are required to return the motorhome with a FULL tank of Diesel. If there is less in the tank you will be charged the cost of the diesel to fill it up plus a £25.00 charge to cover our costs.

If you are going to be later than the 10.30am return time we will have to charge you £50 per hour as late returns impact on other bookings. Please telephone us to let us know,  so that we can warn the next hirer of any delays.

No.  You will be provided with a full 11kg tank of gas within the hire cost. You do not need to refill this upon return.

Cleaning of the vehicle and bedding upon return is included in the hire cost, however additional charges for the following may apply:

• Up to £250.00 if there are marks or excessive pet hair on the upholstery or carpets leading to them needing cleaning. Each van is provided with 3 clean pet throws and we ask that you use these.
• £50.00 if the toilet has not been emptied.

NO – NOT UNDER ANY CIRCUMSTANCES. 

Smoking, vaping, naked flames (eg. candles) and smouldering items (eg. incense sticks) are strictly prohibited inside any of our motorhomes.

If we find any evidence of smoking in the motorhome there will be a £500 fee. 

All motorhomes do around 25 – 28 miles per gallon, roughly 350 miles to a tank.